About Us / FAQ

Thanks so much for choosing Ribbon Queen for your crafting needs!!

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  •  Orders under 7 yards are shipped continuous, we strive to ship orders greater than 7 yards in one continuous peice but there may be several cuts in our 100 yard roll from the printing process.
  • Procesing time is 1-3 business days depending on the number of orders we have to process.

  • Remember if you are located in the USA or Internationally there is a 3-5 day processing to allow us to prepare your order, have it picked up by a courier and dropped off at our Broker  - to import your order into the USA (at the Niagara Falls Post Office in New York State. With this process we bypassing the wait at Customs and keep shipping costs low via USPS - keep this in mind as the tracking number you receive is purchase not going to show any activity for a few days while its in transit within Canada, but is sent first class and once it arrives in the USA will show you activity.

  • Canadian orders are shipped out within 48hrs via Canada Post Lettermail, unless funds allow for it to be shipped parcel, which will be depicted on your order receipt, shipping from Woodstock, Ont.

  • We are located in Woodstock, Ontario Canada, we do not have a store front, but do offer the ability to pick up at check out to avoid shipping charges. Once the order is processed you will be contacted with directions to pick up.

 

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